Customer Success Director

Job Description

Job Title: Senior Customer Success Director. Location: College Park, Maryland (Hybrid/Remote considered)

Responsibilities:

• Act as a trusted advisor to customers leveraging IonQ’s trapped-ion quantum computers for real-world applications.
• Lead onboarding of new customers, ensuring successful adoption and alignment with business goals;
• Design and deliver tailored training programs, workshops, and curricula to grow the user base and expand quantum expertise across industries;
• Collaborate with internal teams (Applications Researchers, Engineering, Product, Marketing) to optimize customer experience and inform product development.
• Support customers with insights on quantum optimization, ML, and chemistry workflows using IonQ’s hardware;
• Develop technical documentation, training materials, and scalable education modules.
• Represent IonQ at industry events, government panels, and standards bodies.
• Travel occasionally (up to 30%) to support global customers and participate in key industry forums.

Qualifications:

• PhD in Physics, Computer Science, Machine Learning, Operations Research, or equivalent practical experience.
• 5+ years of experience in technical, customer-facing roles with a proven track record.
• 3+ years of experience developing training materials and technical enablement content.
• Strong command of Python and quantum SDKs such as Qiskit, Cirq, or PennyLane;
• Working knowledge of Jupyter Notebook, Google Colab, or equivalent platforms;
• Solid understanding of quantum hardware-software integration, especially trapped-ion systems.
• Excellent communication and presentation skills, adaptable for both technical and executive audiences.
• Demonstrated experience educating diverse users and mentoring others in quantum topics.

Preferred:

• Familiarity with quantum information science and hardware-specific performance tuning.
• Knowledge of business strategies in subscription-based models;
• Proven ability to engage with stakeholders across industries (e.g., finance, pharma, AI).

Benefits:

• Competitive salary range ($164,921–$215,063) plus variable bonus and equity.
• Comprehensive health benefits including medical, dental, vision;
• Matching 401K, unlimited PTO, paid holidays, and parental leave;
• Remote work flexibility, internet stipend, legal support, and pet insurance.

Applicants may be subject to U.S. export control regulations; status verification may be required. IonQ is an Equal Opportunity Employer committed to diversity, equity, and inclusion in all hiring practices.